Answers to common questions about setting up and using our apps.
We've noticed that some users inadvertently create two separate accounts when using our apps: one with a regular email address and another with Apple Sign-In…
Read MorePlease note that this is a premium feature. To create a custom activity: Tap on your puppy from the main screen. Scroll to "Settings" in the top tab list. Tap…
Read MoreDoggy Time introduces a comprehensive Insights Feature designed to assist puppy owners in understanding and managing their pets' growth, health, and training…
Read MoreWe're thrilled to announce that Doggy Time has expanded beyond our canine companions to support over 35 different types of pets! Whether you're caring for a…
Read MoreNow supporting cats, birds and 35+ other species! Invite other users to help care for your dog. Collaborate on pet pampering by inviting fur-loving pals…
Read MoreTo modify your dog's information: Tap on your dog from the main screen. Tap on the 3 dots* at top right of the screen. Tap on "edit". * If you do not see the 3…
Read MoreTo add a photo or a video to your pets activities: Tap on your pet on the main screen. From the bottom menu, tap on the activity you want to record e.g. "Play"…
Read MoreAdding home screen widgets requires a premium account. Adding Widgets On iOS/iPhone. Long press on your home screen. Tap the [+] button at top left. Search for…
Read MoreCancelling a subscription or requesting a refund will have to be done through Apple or Google. See below: To cancel a subscription: iOS/Apple…
Read MoreSmart reminders help you stick to a schedule by recurring automatically. For example you can set a "Food/Eat" reminder that occurs 4 hours automatically after…
Read MoreHow to delete/remove an activity that you recorded for one of your pets: From the main screen, tap on the pet whose activity you want to delete. Tap on the…
Read MoreTo delete your account do the following: From the main screen tap the gear icon (settings). Tap My Account. Tap the 3 dots at top right. Select Delete.
Read MorePlease note that this is a premium feature. To export your dogs data do the following: Tap on your dog from the main screen. Tap on the "About" tab. Tap on…
Read MoreHow to install directly from the watch: Option 1. Open the Play Store app on your Android phone. Tap the search icon. Search for "Doggy Time". Tap the app…
Read MoreThis is a premium feature. To use it, please upgrade your account. Once you upgrade, the users you invite will not need to subscribe as well. Tap the gear icon…
Read MoreWhen you start a "Walk" in Doggy Time, you have the option to enable the map feature. This will track your walk and show you the route you took. Here's how to…
Read MoreTo ensure the success of caring for your dog with your family or other team members, ensure that they receive reminders that you set. When you create a…
Read MoreTo modify your dog's breed: From the main dog activity screen, tap on edit. Tap on "Select dog breed". Tap the search icon to find your dogs breed. Select one…
Read MoreTo set a timer on an activity: Navigate to your dog/puppy. Select an activity that can have a timer e.g. sleep, crate, walk etc. The default screen will allow…
Read MoreWe offer three easy ways to sign in. Choose whichever works best for you. Sign in with Apple. Available on iPhone and iPad only. Tap the Sign in with Apple…
Read MoreSyncing Your Data to a New Phone. Got a new phone? No worries! Your data is safely stored in the cloud and can be easily synced to your new device. Here's how…
Read MoreKeep all your pet's paperwork in one paw-some place! Snap photos of vet records, get nudged when vaccines are due, and share docs with pet sitters faster than…
Read MoreIf you are having issues signing in with Apple: On your iPhone, go to Settings , then tap your name. Scroll down to and tap Sign in with Apple. From the list of…
Read MoreIf you have missing activities or the app doesn't seem to have all the correct information, you can force a re-sync of all the data stored in the cloud by doing…
Read MoreIf you paid and you still see ads or cannot invite other people to your account please try the following options: Restart the app. iPhone: From the Home Screen…
Read MoreIf you signed in and don't see your data, this can be resolved in the following ways: If you are on Android, please give it a few moments for all the data to…
Read MoreDoggy Time allows you to manage pets that are no longer actively tracked by marking them as "Archived" or "Deceased". This helps keep your dashboard organized…
Read MorePhotos and videos from your pet activities are stored on your device and backed up to the cloud. Over time, this can use up significant storage space. Here's…
Read MoreIf insights do not refresh for you or you get an error, please note the following: Insights can only be generated a few times a day. Please wait a few hours if…
Read MoreIf you are having issues with reminders - for instance, reminders only work when the app is open or activities do not synchronize across phones, please try the…
Read MoreHere's what to do if a notice/popup/notification pops up on your Android phone and you can't clear it when it blocks the bottom of the app. We are looking into…
Read MoreTo have Doggy Time automatically open a specific dog when you start the app here is what you need to do: Open the app. Tap the dog you would like to set as the…
Read MoreIf you've recently noticed ads appearing in our app despite having paid for an ad-free experience, there's likely a simple explanation. This article will help…
Read MoreIf a collaborator has been added to your account, they will not need to purchase an additional subscription. Only one subscription is required for each account…
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